Common questions about PayDam.

Stripe Billing can send basic customer emails and hosted billing pages, and those are useful. PayDam is for teams that want emails in their own voice, a secure recovery page, open and click tracking, and a dashboard that shows which failed invoices came back.

No. PayDam is designed to work with Stripe Smart Retries, not replace them. Stripe handles payment attempts. PayDam handles the customer follow-up around those attempts: emails, secure recovery pages, open and click tracking, and the status of each failed invoice.

Yes. Keep Stripe Smart Retries enabled unless you have a specific billing reason not to. PayDam expects Stripe to remain the system of record for payment attempts and invoice status.

Usually, yes. If you want PayDam to send the customer emails, turn off Stripe's native failed-payment customer emails so customers do not receive duplicate or mismatched reminders. Stripe can still handle retries while PayDam handles the branded recovery emails.

No. PayDam never stores raw card numbers, CVCs, or bank account details. Customers use Stripe-powered pages when a failed payment needs attention. PayDam stores only the invoice, customer, email, status, and recovery data needed to send emails and show your reports.

At the end of each billing period, PayDam totals the invoice value recovered after PayDam started a recovery sequence and applies your plan's success-fee percentage. Normal renewals are not counted. If Stripe recovers an invoice before PayDam sends a recovery email or otherwise touches the invoice, no success fee applies.

No. Recovery emails use your company name, branding, logo, and support identity. Customers see your brand and use Stripe-powered billing pages when a failed payment needs attention.

Yes. You can pause PayDam emails for a specific invoice from the dashboard. This is useful when a customer contacts you directly, needs special handling, or should not receive additional automated reminders. Stripe's own payment retry settings remain controlled inside Stripe.

PayDam is built for SaaS companies that use Stripe and supports common subscription currencies including USD, GBP, EUR, CAD, AUD, NZD, CHF, JPY, SEK, DKK, and NOK. Initial product copy and templates are English-first.

No. PayDam is not a payment processor and is not affiliated with Stripe. Stripe remains your payment processor and billing system. PayDam watches failed invoices, sends recovery emails, and shows what recovered.